Points to be considered when describing the feedback/complaint Name, surname, address, phone, and e-mail of the person who is the subject of the feedback/complaint; case number if s/he is an international protection applicant; if it is about a staff member, position of the staff member concerned; subject matter of the feedback/complaint; full explanation of the incidents in the order they took place; date of the incident; frequency and persistence of the incident; other important points regarding the incident)
