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Feedback and Complaint

ASAM values your feedback, both positive and negative.

If you wish to make a complaint about ASAM, service or general issue, we encourage you to contact us. For this you can use the feedback form.

Our feedback form is available in Turkish, English, Arabic, Farsi and Ukranian.

This post is also available in: TR EN AR UA FA

Please leave this section blank if you wish to remain anonymous. In that case, however, we will not be able to get back to you.
Person submitting the feedback/complaint
Gender
(Please select and fill in your preferred contact information below for a response)
Time SlotPlease specify the time slot between 08:00-17:30 that is convenient for you to be called on weekdays.
Type of Reporting
In-House Feedback/Complaint
External Feedback/Complaint
https://sgdd.org.tr/neredeyiz/
Points to be considered when describing the feedback/complaint Name, surname, address, phone, and e-mail of the person who is the subject of the feedback/complaint; case number if s/he is an international protection applicant; if it is about a staff member, position of the staff member concerned; subject matter of the feedback/complaint; full explanation of the incidents in the order they took place; date of the incident; frequency and persistence of the incident; other important points regarding the incident)
Your preferred language of communication
If the subject matter of feedback/complaint is other institution

By providing your personal information to us with this Explicit Consent Declaration in connection with feedback, requests and suggestions, you hereby consent to their evaluation and processing by ASAM, its Affiliates and affiliated Project Partnerships within the framework of the Persona Data Protection Law No. 6698 (“the Law”) for the purposes of investigating the feedback, requests, suggestions and complaints that you have submitted and communicating them to the relevant units, and to their use by ASAM, its affiliates and affiliated project partnerships in their works related to the subject.


These data shall not be disclosed to any third parties or organizations in Türkiye or abroad that are under an agreement or associated with ASAM, its Affiliates and affiliated Project Partnerships save for the circumstances set out in ASAM Code of Conduct and the purposes stated above.

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